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Customer Complaints Assessment

Customer Complaints Assessment

Corporate Customer Complaints Assessment

As Hekim YAPI AS our primary goal in the insulation sector that we serve is to transform all of the suggestions and dissatisfactions of our customers, which they can convey easily through our 0850 201 0 493 numbered line and other communication ways, regarding the process of handling our products, activities and requests from our customers within the frame of legal conditions and HEKIM YAPI AS company policies and without compromising from impartiality, objectivity, accessibility by the end user and our dealers, confidentiality and principals of TS ISO 10002.
In the direction of our goal, we undertake to realize the required improvement work to prevent repetition of dissatisfactions with an approach that is focused on unconditional customer satisfaction and within the cycle of planning, application, supervision and continuous improvement.