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Our Customer Satisfaction Policy

Our Customer Satisfaction Policy

Customer Satisfaction Management System ISO 10002

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To read Customer Complaints Assessment Procedure click here.
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MTo read Customer Complaint Process click here.

As Hekim Yapi A.S, in the products, services and all suchlike activities we offer in the building materials sector which we carry on our activities as a production company; “we undertake to establish better relations with our customers in the direction of the requests we receive; resolve the complaints conveyed to us in a short time to strengthen the communication between us, on condition that we will abide by the legal legislations, consider economic conditions and include our employees and stakeholders to the process; develop our product and service quality in the direction of fundamental principals listed below.”

A. Accessibility: Applications can be made to marketing and sales department.
B. Transparency: Applications can be made to phone/fax numbers of marketing and sales department or by means of www.hekimyapi.com / www.hekimpor.com websites.
C. Responsiveness: We will get back to you by fax, phone and/or e-mail after receiving your application.
D. Objectivity: Applications are evaluated in a fair and unbiased way.
E. Confidentiality: Information received from the applicant is not delivered to any department or third parties.
F. Customer orientation: We pay the utmost attention to meet the expectations and protecting the rights of our customer in a short time within the frame of our company policy and legal legislations.
G. Accountability: Applications are evaluated and replies are given in a short time.
H. Fee: No fee is demanded from the applicant when application is evaluated.
İ. Continuous Improvement: With the continuous improvement philosophy, we aim to do the best we can to manage the process better by accepting each customer complaint as an opportunity for R&D.